Service Contract Provider

Updated for 2012

CNA National came back to reclaim the Diamond Award for 2012 after last year’s Platinum win broke the company’s Diamond streak. This makes the eighth year for CNA to win an award in the category, the only service contract provider in the space to accomplish this. “We are truly grateful for this recognition from our dealers,” said Joe Becker, president and chief executive officer of CNA National. “We have seen many transitions and trends in the industry during the past three decades, but our commitment to providing the highest quality product and customer service has never wavered.”

In this very close race, only six-tenths of a point separated the winners. The Platinum Award went to Protective. “Dealers demand quality products, a stable company to administer and provide those products, professional customer service, knowledgeable and forward-thinking field leadership, dealer training programs, and prompt claims service and support. Protective Asset Protection proudly offers all of those important dealership needs,” stated Mike Hoffey, vice president of marketing and training, Protective Asset Protection Division.

Service Contract Provider Category Scoring Table

Company Award Score
Group Average


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